Some users may have experienced occasional slowdowns or difficulty accessing our website over the past week. We sincerely apologize for the inconvenience and truly appreciate your patience.

The issue was caused by a high volume of external traffic during certain hours, which placed unexpected load on our servers. While there was no security risk, this did temporarily impact performance.

We’ve begun implementing countermeasures to improve system stability and ensure a smoother experience going forward. Our team is actively monitoring the situation and making the necessary improvements.

Thank you for your continued support and understanding.

Shipping orders received during the holiday period will be processed after January 4, 2025.
Japan Post shipments that have been paid for before December 29 will be handed over to the delivery company for shipment within 2024.
Oversized shipments and other special parcel services that have been paid for before December 26 will also be handed over to the delivery company for shipment within 2024.

Shipments paid for after the previously mentioned dates will be processed after January 4.
We thank you for your understanding.

For customers whose EMS deliveries have been suspended due to the effects of COVID-19, we have extended the free storage period and are currently offering an indefinite storage service. However, as there is currently no prospect of resuming the service, we will end this special measure on September 30, 2024.
Any items still stored in the warehouse will be disposed of after this date.

Important: If there is a shipment available to your country, please submit a shipment order before September 30, 2024, to ensure your items are delivered.

We apologize for any inconvenience this may cause.
If you have any questions or concerns, please contact customer support.

At JAUCE, we're committed to providing a seamless and secure platform for you to explore the wonders of Japanese online shopping. As part of this commitment, we've implemented an improved User Agreement that offers greater transparency, clearer explanations, and enhanced user protections.

What's New?

Simplified Navigation: A well-organized structure with a table of contents allows you to easily find the information you need.

In-Depth Service Explanations: We've provided detailed descriptions of each service (auction deputy, proxy shopping, etc.) to ensure a clear understanding of how JAUCE empowers your Japan shopping experience.

Transparent Fees: A dedicated section on fees clarifies how fees are handled, including currency, how we inform you of changes, and your responsibilities.

Clear Return & Cancellation Policy: We've outlined a comprehensive return and cancellation policy to guide you through the process in case you need to return an item or cancel an order.

Storage Fees Explained: Information on storage duration, associated fees, and the handling of unclaimed items is now clearly explained.

Important Update: JAUCE Storage Policy Changes

Previously, you enjoyed storage for your purchased items for up to 180 days after they arrived at our warehouse in Japan.
Effective June 1st, 2024, the complimentary storage period will be reduced to 120 days.

Data Retention & Deletion: You now have clear instructions on how to request the removal of your account and associated data.

Enhanced Communication: Our preferred communication methods (customer support system, website notifications, and email) are now specified for a smoother user experience.

Dispute Resolution Process: The updated agreement details how disputes will be addressed, including individual case handling and the governing law.

Why We Updated the Agreement

Our goal is to continuously improve your experience on JAUCE. This revised agreement provides a more user-friendly format, offers greater transparency on our services and fees, and strengthens user protections.

What You Should Do

We encourage you to review the new User Agreement at your earliest convenience after it is launched.
By understanding these terms, you can ensure a smooth and secure experience while exploring the exciting world of Japanese online shopping with JAUCE!

Have Questions? We're Here to Help!

If you have any questions or require clarification on specific sections of the agreement, don't hesitate to reach out to our friendly customer support team. We're always happy to assist you.

Thank you for being a JAUCE user! We appreciate your continued trust and look forward to providing you with an exceptional Japan shopping experience.

Shipping orders received during the holiday period will be handled after January 4, 2024.
Japan Post’s shipments that have been paid before December 29 will be handed over to the delivery company for shipment within 2023.
Over-sized shipments and other special parcel services that have been paid before December 27 will be handed over to the delivery company for shipment within 2023.
Shipments paid after the previously mentioned dates will be handled after January 4.

We thank you for your understanding.

Effective September 22nd, 2023, the HS code is recommended for all shipments from Japan to the European Union.
Please submit the HS code in shipping instructions to avoid customs delays and incorrect tax calculations.

If you have any questions about this notice, please don’t hesitate to ask.

Shipping orders received during the holiday period will be handled after January 4, 2023.
Japan Post’s shipments that have been paid before December 31 will be handed over to the delivery company for shipment within 2022.
Over-sized shipments and other special parcel services that have been paid before December 28 will be handed over to the delivery company for shipment within 2022.
Shipments paid after the previously mentioned dates will be handled after January 4.

We thank you for your understanding.

We have good news! Japan Post resumed acceptance of EMS parcels toward the following countries on November 2nd.

Brazil, Canada, Chile, Cuba, Finland, India, Peru, and Romania.

In case of shipping toward Canada, Surface Mail also became available.

Because of the resumption, the extended free storage service for customers in those countries has ended.
If you have any questions or concerns, please do not hesitate to contact us.

Japan Post resumes acceptance of EMS parcels toward Germany as of September 7th.
Because of the above, the free storage service for customers in Germany has ended.

If you have any questions or concerns, please do not hesitate to contact us.

After two years of suspension, Japan Post finally resumed acceptance of EMS parcels toward Australia as of July 29th.
Because of the above, the free storage service for customers in Australia has ended.

If you have any questions or concerns, please do not hesitate to contact us.