Welcome to JAUCE, operated by Nichido Logistics Inc. JAUCE is a trusted bridge to Japan’s online marketplaces, offering a platform to access Japanese online auctions and shopping sites with ease. JAUCE’s goal is to provide a transparent and reliable service for global users. By using JAUCE, users agree to the terms laid out in this User Agreement. It is crucial that users read and understand the entire agreement before using JAUCE platform to ensure a smooth experience.

To register on JAUCE platform, users must be at least 18 years old, have the legal capacity to enter into binding contracts, and provide accurate, current, and complete information during the registration process.

JAUCE operates as a platform and acts as a deputy service, facilitating global users’ access to Japanese online auctions and shopping platforms. JAUCE processes purchases on behalf of the users, ensuring a seamless transaction experience. The primary role of JAUCE is to bridge the gap between users and various Japanese online marketplaces. It’s important to note that JAUCE does not make any product suggestions; users are free to select and make their purchases independently. The suite of services JAUCE provides encompasses: It’s crucial for users to understand that while JAUCE provides a transactional platform, JAUCE does not have control over, nor does it vouch for, items being “as described” by sellers. JAUCE emphatically recommends users exercise due diligence and caution when making purchases.

Currency: All transactions on JAUCE are exclusively processed in Japanese Yen (JPY). While JAUCE accepts payments only in this currency, it does not handle currency exchange. Instead, any currency conversion is managed by the payment processor.

Transparency: For a comprehensive breakdown of JAUCE’s fee structure, please refer to the Our Fees page.

User Responsibilities: Users are responsible for all fees associated with their transactions on JAUCE. This includes service charges, shipping, storage, insurance, and any applicable taxes, both before and after shipment.

Notification of Changes: JAUCE prioritizes transparency and fairness. Should there be any changes to the fee structure, JAUCE will inform users via notices on its website. It is recommended for users to frequently visit the JAUCE website to stay updated on any such modifications.

Users are required to deposit either the full item price or the amount of their maximum bid before bidding or making a purchase on JAUCE. Before JAUCE releases items for international shipping, users must settle all outstanding fees. This includes fees for shipping and any additional charges. JAUCE may, at its discretion, waive the deposit requirement under certain circumstances, such as for users of its loyalty program. Users have the option to request refunds in cases of unsuccessful auction bids or if there are excess payments. These requests should be submitted through the refund order page. JAUCE ensures that refunds are processed manually and directed solely to the original funder’s account.

At JAUCE, customer satisfaction and trust are prioritized. JAUCE understands that sometimes things don’t go as planned and is here to support its users. JAUCE’s Return & Cancellation Policy is designed to be fair, transparent, and consistent with the best industry practices.

JAUCE ensures that items are shipped in accordance with Japan’s export regulations. By default, JAUCE provides shipping labels and invoices for all shipments. Should there be a need for additional documentation, extra charges may be incurred. JAUCE describes items with accuracy and transparency. JAUCE does not reduce values on invoices or label items as gifts. Users must anticipate and bear any import fees before making purchases through JAUCE. Users are entrusted with the responsibility of managing customs procedures in the destination country. This encompasses activities like completing customs forms, settling tax payments, responding promptly to customs notifications, and furnishing any supplementary documents if demanded. Users are solely responsible for handling and bearing all customs taxes, duties, penalties, and fines, both before and after shipment. Should an item be returned to JAUCE due to customs complications, or if a user opts against clearing customs, all responsibilities and consequences fall on the user. Items that are confiscated or destroyed by customs due to non-compliance will not be eligible for refunds. Furthermore, any costs associated with international returns will be borne by the user.

JAUCE offers services on an ‘as is’ and ‘as available’ basis, based on current capabilities and availability. While JAUCE aims for excellence, JAUCE cannot guarantee uninterrupted or error-free service.

Users are prohibited from assigning or delegating their rights or obligations under this Agreement. Merging or transferring accounts is not permitted. Users who maintain multiple accounts with JAUCE must manage each account individually. Furthermore, items associated with distinct accounts cannot be consolidated for a single shipment.

JAUCE might offer external links or syndicate content from third-party platforms or services. JAUCE neither endorses nor assumes responsibility for the content, actions, or policies of such external entities. Users access these at their discretion and risk. JAUCE also provides third-party tools like web translators or currency converters for convenience. JAUCE does not endorse or verify their accuracy and is not responsible for any damages or losses resulting from their use. Users should use these third-parties at their own discretion. Features and availability may change without notice.

Users reserve the right to request the removal of their account and all related data. When receiving this request, JAUCE will begin the procedure to erase the user’s information from the active database during the next backup cycle. To request account and data deletion, users should access the JAUCE customer support area using their login credentials. If logging in is not feasible, users can send a request from the email address associated with their account. In cases where both options are unavailable, please reach out to us, providing a scanned copy of a valid photo ID for verification purposes.

All content displayed on JAUCE’s platform, including, but not limited to, text, graphics, logos, and images, is protected under applicable intellectual property laws. Any unauthorized use, reproduction, or distribution of content from JAUCE’s platform is expressly forbidden. Should there be any infringement of its intellectual property rights, JAUCE reserves the right to pursue legal remedies.

JAUCE primarily communicates with users through the CMS software in JAUCE’s customer support area, using its dedicated contact form. For general announcements and updates, JAUCE relies on website notifications and email. Additionally, JAUCE sends email notifications to users regarding the status of their auction bids, including notifications for being outbid, winning bids, and other related updates.